General Return & Exchange Policy
As our boxes contain perishable food items, we do not accept returns or exchanges based on taste or preference. All sales are final and non-refundable.
Damaged Items & Issues
In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of receiving your order.
To help us resolve the issue promptly, kindly provide clear photographs of the box and affected item(s). Our team will work with you to offer a satisfactory solution.
Allergens (One-Time Gift Boxes)
Please note that we cannot accept returns or issue refunds due to allergen sensitivities or dietary preferences for our gift option boxes (one-time purchase option).
Our boxes often contain milk, wheat, soy, nuts, and other common allergens. We provide detailed allergen information via our website in advance. Please review this information carefully before gifting or consuming.
Subscription Cancellations
All payments made for subscription boxes and services are final and non-refundable.
To avoid being charged for the next cycle, please cancel your subscription before your renewal date and ensure your cancellation is completed. Instructions are available on our website, or our team can assist you by being contacted at info@seoulgifts.com.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period under EU law. This allows you to cancel your order within 14 days of receipt without providing a reason.
However, this right does not apply to:
- Perishable goods such as food/snacks once the sealed packaging is opened
- Customized or limited-edition gift boxes
If you wish to exercise this right, the box must remain unopened and in its original condition. You’ll also need proof of purchase. To initiate a return, please contact us at info@seoulgifts.com within 14 days of delivery.
Non-Returnable Items
• Perishable goods (all snack boxes once opened)
• Custom products (such as special orders or personalized items)
• Sale items/Gift cards
Exchanges
Due to the curated and perishable nature of our products, we do not process exchanges.
If you believe one of your snack has expired, please email our team with a clear photo showing both the snack and the printed expiration date so we can review it.
Please note that some Korean snacks use the yyyy/mm/dd format. For example, 2025/11/05 means November 5th, 2025. In addition, most snacks will have a shelf life of 6 months to 1 year. If you still think that the item is expired, please reach out so we can investigate further and offer a suitable solution.
Refunds
If a return or refund is approved (e.g., for damage, defect, or unopened EU cooling-off return), we’ll notify you by email.
Refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider. If more than 15 business days have passed since approval, please contact us at info@seoulgifts.com.
Payment Issues & Support
If you run into any issues relevant to payment, please email us at info@seoulgifts.com. Our team will respond as soon as possible to provide necessary assistance.
Disputes & Fraud Prevention
If a payment dispute is filed with your credit card provider, or if we are alerted to potential fraudulent activity, we may suspend or terminate your account and payment access. In such cases, any pending shipments may also be placed on hold or canceled.
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SeoulGift may update or revise our refund and cancellation policy at any time. We recommend checking this policy periodically for the latest information. If you have any questions or concerns, please contact us at info@seoulgifts.com.
